When drafting a meeting invitation, which detail is LEAST essential?
Meeting date and time
Virtual meeting link (if online)
Agenda topics
Attendees’ personal hobbies
The abbreviation “PA” in a business context usually stands for ______.
Payment Authorization
Public Announcement
Personal Assistant
Project Approval
Which phrase is appropriate for requesting a deadline extension?
“Deadlines don’t matter anyway.”
“Would it be possible to extend the deadline to [new date] due to [valid reason]?”
“You should wait for me.”
“I need more time because I’m lazy.”
When handling a customer complaint via email, you should ______.
Forward it to a random department
Blame the customer
Ignore the email
Acknowledge the issue, apologize, and propose a solution
Which document outlines a company’s policies for employee conduct?
Purchase order
Employee handbook
Meeting agenda
Travel itinerary
Which document is used to summarize the key points of a meeting?
Newsletter
Purchase order
Invoice
Meeting minutes
If a client asks to speak to your manager who is unavailable, you should say:
“He’s busy. Call back later.”
“I’m afraid Mr. Smith is in a meeting. May I take a message?”
“I don’t know where he is.”
“He doesn’t want to talk to you.”
Which sentence is correct for scheduling an appointment?
“Let’s meet whenever you’re free.”
“Come to my office tomorrow.”
“I don’t care about your schedule.”
“Would Thursday at 2:00 PM work for you?”
In a formal letter, the recipient’s address is placed ______.
On the envelope only
In the footer
At the top left corner, above the salutation
Below the sender’s signature
“RSVP” on an invitation means ______.
Reply only if you cannot attend
Please respond
Arrive early
Send a gift
If a visitor arrives without an appointment, you should ______.
Ignore them
Ask them to leave immediately
Politely inquire about their purpose and availability
Let them wait indefinitely
A “SWOT analysis” in business planning refers to evaluating ______.
Strengths, Weaknesses, Opportunities, Threats
Staff Weekend Off Times
Software and Website Options
Salary and Wage Overhauls
If a client is dissatisfied, the secretary should respond by ______.
Arguing with the client
Apologizing and offering to escalate the issue
Ignoring the complaint
Blaming another department
When proofreading a document, you should focus on ______.
Changing the document’s purpose
Deleting all headings
Adding decorative fonts
Correcting grammar, spelling, and formatting errors
When taking a message for a colleague, it is essential to note the caller’s ______.
Favorite color
Age and gender
Hobbies
Name, company, contact number, and purpose