When handling multiple urgent tasks, you should prioritize based on ______.
Alphabetical order
Deadline and impact on business
Which task is easiest
Colleague preferences
When proofreading a contract, which detail is most critical?
Number of paragraphs
Dates, names, and payment terms
Font size
Paper color
Which phrase is suitable for a formal meeting reminder?
“Don’t forget the meeting, loser!”
“Maybe show up if you’re free.”
“I don’t care if you come.”
“A friendly reminder: Our meeting starts at 3:00 PM today.”
If an international caller has a heavy accent, you should ______.
Transfer the call immediately
Say “I don’t understand anything!”
Politely ask them to repeat or speak slowly
Pretend to disconnect
A “SWOT analysis” in business planning refers to evaluating ______.
Staff Weekend Off Times
Strengths, Weaknesses, Opportunities, Threats
Software and Website Options
Salary and Wage Overhauls
When drafting a meeting agenda, the main purpose is to ______.
Summarize the previous meeting
List all possible discussion topics in detail
Provide a clear outline of topics and time allocations
Include personal opinions about attendees
When scheduling an international meeting, you should prioritize checking ______.
Snack preferences
Time zone differences
Office decor options
The attendees’ favorite colors
Which term refers to the process of organizing files by date or project name?
Highlighting
Deleting
Archiving
Formatting
A “travel itinerary” typically includes ______.
A list of office supplies
Flight details, hotel reservations, and meeting schedules
Employee salary information
Company policies
When handling confidential documents, you should ______.
Share them publicly
Store them securely and limit access
Discard them in regular trash
Ignore labeling
The abbreviation “CEO” stands for ________.
Chief Environmental Officer
Chief Engineering Officer
Chief Executive Officer
Chief Education Officer
A cover letter should be ________.
long and detailed
brief and to the point
humorous and entertaining
technical and complex
If you receive an email with an attachment you cannot open, you should ______.
Delete the email immediately
Reply politely asking for a different file format
Ignore the sender
Forward it to everyone
A secretary’s job includes ________.
cooking lunch for the boss
cleaning the office
answering phone calls and scheduling appointments
designing company logos
When you are preparing a presentation, you should ________.
use clear and concise bullet points
use lots of text on each slide
avoid using any visuals
read the slides word for word