According to the material, which action is specifically identified as NOT a good habit for effective communication?
Thinking about your own conversations.
Using simple words that everyone knows.
Asking questions to check understanding.
Only reading many books about communication skills.
Why does the shop worker in the story suggest a can of tuna fish instead of a ladder?
Because the woman does not have enough money.
Because the store does not sell ladders.
Because the worker wants to sell more expensive things.
Because it is a safer way to solve the real problem.
What is the main idea presented in the article?
Speaking skills are more important than listening skills.
Listening is only important when you are at work.
Good communication requires both talking and listening well.
Asking a lot of questions is the key to a good conversation.
What was your toughest problem in communicating in English? How did you try to solve it?
2. Have you ever heard about a customer’s complaint? How can we solve his/her problem(s)?
3. Which of the tips given in the text is useful to you? Why?