当客人说 "I'd like to check in," 你的回答是：
"Let me clean your room."
"May I have your passport and reservation details?"
"The restaurant is on the second floor."
"Check-out time is at 12 PM."
当客人说"The air conditioning isn't working,"你应该回答：
"I'll report it to maintenance right away."
"That's not our problem."
"Please check out immediately."
"The pool is closed today."
当客人说"I think there's a mistake on my bill."你的回答：
"Our bills are never wrong."
"You must pay the full amount."
"Let me review the charges with you."
"Please discuss this with the manager tomorrow."
以下哪句话能用来询问客人就餐的特殊要求？
Do you want to order now?
Would you like this for take out?
Do you have a meal voucher?
Do you have any special request?
以下哪句话可以表达：请您在这里签名可以吗？
Could you please sign here?
Could you hold the line, please ?
Could you wait till tomorrow？
could I have a look at your room card？
以下哪句可以表达：这是菜单和酒单
Here are the menu and wine list.
This is the food and drink.
Here is the menu and water for you.
This is a book for food.
听力：When is the lunch time of this restaurant?
7:00 a.m. to 9:00 a.m.
11:30 a.m. to 1:30 p.m.
11:00 a.m. to 1:30 p.m.
11:00 a.m. to 6:30 p.m.
听力：请问顾客的需求是什么？
询问最近的餐厅
询问最近的药店
询问最近的电梯
询问最近的打印店
听力：请问顾客的需求是什么？
更换预定餐厅的时间
更换预定房间的时间
取消预订的房间
延长预订房间的时间
听力：顾客的visa card号码是多少？