When exchanging emails with clients or colleagues from different cultures, what should you be mindful of?
Use as much slang as possible to sound casual
Assume everyone understands the same references
Use abbreviations and shortcuts freely
Be cautious with humor and idioms that may not translate well
What is the most professional way to end a business email?
Cheers
Best regards
Later
XOXO
If you receive an e-mail from an unknown source and realize it should be handled by someone else, you:
Forward it immediately.
Forward it with a note explaining why you are sending it.
Consider it spam, delete it, and forget about it.
Print it out and leave it sitting on the copy machine in the hope that someone else will take care of it.
How should you react if you receive critical feedback from a manager or colleague?
Thank them for the feedback and ask how you can improve
Get defensive and explain why they’re wrong
Ignore the feedback and continue as usual
Complain to other colleagues about it
What is the appropriate dress code for a business meeting?
Casual
Business casual
Formal
Cocktail
How early should you arrive for a business meeting?
5 minutes late
Right on time
5 minutes early
15 minutes early
What should you do if you are late to a meeting?
Ignore the fact
Blame traffic
Sneak in quietly
Apologize and explain briefly
When you have a business meeting in the UK, you should:
get down to business straight away
spend time eating and drinking and getting to know each other
In a business setting, what is the best way to handle a phone call?
Answer immediately
Let it go to voicemail
Excuse yourself and answer quietly
Check the caller ID and ignore
How often should you check your phone during meetings?
Frequently
As needed
Not at all
Only at breaks
If you disagree with a colleague during a meeting, what is the most professional way to express your opinion?
Interrupt them to explain why they’re wrong
Roll your eyes and stay quiet
Wait for your turn and respectfully share your perspective
Raise your voice to emphasize your point