Which of the following is a NOT a key to active listening?
Empathy
Asking for Clarification
Managing the Time
Empathy & Asking for Clarification
Effective feedback is critical to reinforce strengths and opportunity areas.
True
False
Which is an element of BOOOST?
Observed
Owned
Specific
All of the above
If you want to give improvement feedback, use . . .
EEC
EER
Which is NOT an element of GENTLER?
Eye Contact
Lean Back
Expose your Heart
Facial Features
When giving feedback, focus on the person, not the behavior.
True
False