酒店服务英语 Unit 2 Complaints

道歉

采取

抱怨,申诉

举报

make the payment

make an apology

registration card

adopt measures

牙刷

牙膏

牙线

牙签

维修人员

女服务员

前台接待

男服务员

满足

牢骚

不满

夸奖

You have to exam the result and make a record.

You have to say "sorry".

You have to say "thank you".

You have to be patient to listen to what the guest says and take notes.

Tell the related clerk what to do at once.

Tell the guest when the problem will be solved.

Repeat what the guest says for confirmation.

Say "thank you" to the guests.

Tell the guest the measures.

Ask the guest to tell his passport number.

Tell the guest when the problem will be solved.

Ask the guest to tell his name and room number.