在客户服务的第一步中，哪种行为最符合“Acknowledge Your Customers”？
Send a birthday gift.
Call the customer about an issue.
Make eye contact and greet them.
Give a free sample.
“Know Your Customers” 这一步建议我们要怎么做？
Repair the machine immediately.
Ask for their negative opinions.
Only know their wallet balance.
Learn their names and birthdays.
如果一名技术员给老客户提供了额外的系统检查服务，这对应哪一步？
Follow up Proactively
Reward Customer Loyalty
Acknowledge Your Customers
Give Samples
“Follow up Proactively” 的核心目的是什么？
To sell more products.
To give away free gifts.
To stop customers from being irritated.
To get contact information.
给老客户提供“Members Only”（会员专享）优惠属于哪一步？
Ask Customers for Their Opinions
Keep in Touch
Give Special Offers to Current Customers
Give Samples
“Keep in Touch” 这一步建议使用什么工具来提醒客户你的品牌？
Regular newsletters via email.
One-time big advertisement.
Asking for money immediately.
Changing the company name.
为什么“Ask Customers for Their Opinions” 对改进产品很重要？
It provides valuable information for improvement.
It makes customers feel tired.
It reduces the product price.
It helps to hide the company's mistakes.
“Give Samples” 对公司的长远发展有什么好处？
It is a good source of market research.
It makes the old product useless.
It wastes the company's money.
It forces customers to buy more.
文中提到的老话“It costs five times more to attract a new customer than keeping an old one”强调了：
Customer service is not necessary.
New customers are always better.
The value of retaining existing customers.
Marketing is free.
“Kill two birds with one stone” 在文中具体指哪两件事？
Fix a machine and buy a new one.
Maintain revenue and spread the word.
Hire employees and fire technicians.
Save money and lose customers.